At Trikon Life, we prioritize your satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and cancellation policy to ensure a hassle-free experience.
Eligible Returns & Exchanges
You can request a return or exchange if:- The item is incorrect, for instance, you received a different product.
- The item you receive is either damaged or defective.
- Final sale items are not eligible for return or exchange.
What Doesn’t Qualify for Return, Exchange, or Refund?
- Change of Mind: If after placing an order you change your mind or no longer want the product.
- Minor Differences: If there are small differences in the product description.
- Color Variations: If there are any minor color differences in the product. It occurs mostly due to lighting or screen settings.
- Shipping Delays: If there are any delays caused by the courier services.
- Sale Items: If any products are purchased on sale or at a discount.
- Incorrect Address: If your package is lost due to an incorrect address.
- Rejected Prepaid Orders: If you refuse to accept a prepaid order upon delivery.
- Used Products: If you are returning an already used product.
- Damage from Misuse: If the products are damaged due to misuse, negligence, or improper care.
- Personalized Products: If you are returning a customized product that is created as per your specifications.
- Free Products: If any complimentary items are provided during promotional sale periods.
Return Policy
In case of receipt of damaged or defective items, please report to our customer service team within first 7 days from the date of delivery. The request would be entertained once the seller/ merchant listed on the Platform, has checked and determined the same at its own end. This should be reported within 7 days of receipt of products. Items must be unused, in original condition with original packaging. Items on sale may not be eligible.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The customer service team after looking into your complaint will take an appropriate decision.
Cancellation Policy
Cancellations will only be considered if the request is made within 7 days of placing the order. However, cancellation requests may not be entertained if the orders have been communicated to such sellers / merchant(s) listed on the Platform and they have initiated the process of shipping them, or the product is out for delivery.
Refund Processing
Refund Timeline
Refunds processed within 14 days to original payment method.
Return Process
Contact customer service within 7 days. Quality check required before approval.